Avaya J169 8-Line SIP VoIP Desk Phone PoE Dual Gigabit Wideband HD Audio | Wty

Avaya J169 — 8-Line SIP/H.323 VoIP Desk Phone with HD Audio

The Avaya J169 is a multi-line business IP phone featuring 8 line keys with dual red/green LEDs, a 3.5″ grayscale display (320 × 240), dual Gigabit Ethernet ports with PoE passthrough, and wideband HD audio with full-duplex speakerphone. Supports SIP, H.323, and Avaya Aura platform integration. Backed by a full 12-month Reboot IT warranty.

Key Benefits

• 8 line keys with dual LED: Manage up to 8 simultaneous lines or call appearances — ideal for busy office professionals, receptionists, and call centre agents handling concurrent calls
• Dual GbE with PoE passthrough: Two Gigabit Ethernet ports allow a PC to share the network connection via the phone — reducing desk cabling while the phone draws power from the existing PoE switch port
• Wideband HD audio: G.722 wideband codec delivers voice clarity significantly above standard 8 kHz telephony — reduces listener fatigue during extended calls and conference sessions
• SIP and H.323 protocol support: Compatible with Avaya Aura Communication Manager, Avaya IP Office, and third-party SIP call servers — broad deployment flexibility across existing UC infrastructure
• 4 context-sensitive soft keys: Dynamic screen-driven navigation for call handling, transfer, conference, and feature access without memorising key sequences
• EHS headset and expansion modules: Electronic Hook Switch (EHS) headset support plus up to 3 × JBM24 button modules or 3 × JEM24 display modules for customised agent workstation builds

Performance in Use

In a corporate office or contact centre environment, the J169 handles multiple simultaneous call appearances — on-hold calls, transferred calls, and direct extensions — via the 8 programmable line keys and 3.5″ display. The full-duplex speakerphone with acoustic echo cancellation enables hands-free conference calls while maintaining audio clarity for all participants.

PoE passthrough eliminates the need for a separate network cable to the desk computer — one cable from the wall port to the J169, and a short patch from the J169 to the PC. This simplifies desk layouts and reduces infrastructure requirements in hot-desking environments.

The J169 integrates directly with Avaya Aura Communication Manager and Avaya IP Office platforms. Registration uses standard SIP (for open-platform deployments) or H.323 and Avaya proprietary signalling for feature-rich Avaya Aura integration — covering Busy Lamp Field (BLF), shared call appearances, and voicemail message waiting indicators.

Technical Specifications

Display	3.5″ grayscale, 320 × 240 pixels
Line Keys	8 programmable line/feature keys (dual red/green LED)
Soft Keys	4 context-sensitive soft keys
Audio	Wideband HD (G.722), full-duplex speakerphone, HAC compliant
Ethernet	2 × 10/100/1000 GbE (LAN port + PC passthrough)
Power	PoE Class 1 (802.3af) or AC adapter (sold separately)
Protocols	SIP, SIP-AST, H.323, CCMS over SIP
Headset	RJ9 (handset + headset), EHS compatible
Expansion Modules	Up to 3 × JBM24 button modules or 3 × JEM24 display modules
Warranty	12 months (Reboot IT)

Is It Right for You?

Best For ✓	Not For ✗
Avaya Aura / IP Office enterprise deployments	Microsoft Teams-native direct routing endpoints
Multi-line office professionals and receptionists	Home analogue phone replacement
Contact centre agent workstations with EHS headsets	Environments without an existing SIP/H.323 call server
Third-party SIP PBX (Cisco CUCM, 3CX, FreePBX)	DECT/wireless handset requirements

Condition Grades

Grade	Description
A — Excellent	Minimal signs of desk use. Light scuffs or micro-scratches only. All keys, display, audio, and ports fully tested and functional.
B — Good	Visible cosmetic wear — scratches or light marks on housing. Fully functional. All components tested and verified.

Frequently Asked Questions

Does this work with Cisco CUCM or Microsoft Teams?

The J169 supports SIP, H.323, and Avaya Aura natively. It can register to Cisco CUCM via SIP if a SIP profile is configured. Microsoft Teams requires the Avaya SBCE (Session Border Controller for Enterprise) as a SIP gateway — direct Teams native registration is not supported by this handset model.

Is a power adapter included?

The J169 is designed to be powered via PoE (Class 1, 802.3af) from a PoE switch. An optional AC power adapter (sold separately) is available for non-PoE environments. Most enterprise deployments use PoE — confirm your switch supports 802.3af before ordering without an adapter.

What expansion modules are compatible?

Up to 3 × JBM24 Button Modules (24 additional programmable keys) or 3 × JEM24 Display Modules (24 keys with label display) can be daisy-chained to the J169 — useful for receptionist consoles or agent workstations requiring extensive BLF/call coverage keys.

Does it require a dedicated call server to operate?

Yes — the J169 is an IP endpoint that registers to a SIP or H.323 call server (Avaya Aura, IP Office, Cisco CUCM, 3CX, or FreePBX). It cannot operate as a standalone phone without a supporting PBX or hosted SIP provider.

What warranty is included?

A 12-month Reboot IT warranty covers all hardware components from the date of purchase.

How does shipping work?

Shipping costs apply based on size and destination — rates are calculated at checkout.